How Tenants Can Submit Maintenance Requests

The right way to report routine and emergency maintenance so issues get handled quickly and safely.

Reporting maintenance the right way helps us resolve issues quickly and keeps a clear record. Here's how it works for Legacy-managed homes.

Routine (non-emergency) requests

Submit routine requests through the secure AppFolio Tenant portal. Describe the issue clearly, add photos when you can, and you'll be able to track the request as it's addressed.

Emergencies come first

If there is fire, a medical emergency, immediate danger, or a suspected gas leak, call 911 or the appropriate utility emergency service first. Once everyone is safe, notify property management through the approved process so we can coordinate next steps.